FAQ

Top question

The minimum deposit is 10 MYR.

The minimum transfer is 10 MYR

  • Minimum withdraw its 50MYR.
  • There is no maximum withdraw.

  • Withdraw to wallet it's unlimited
  • Withdraw to bank it's limited 3 times

  • Please click here for register or go to https://vxkwin.com/register
  • Here some tutorial how to register

  • You can find your game id at here or go to https://vxkwin.com/user/mygameid
  • Here Video tutorial for Game id

Customer

You can register as a member by filling form in here

To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you’re aware of any regulations and adhere to their rules.

We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. vxkwin.com will not disclose your personal information to any third party.

We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.

Customer can retrieve username by email to us at care@vxkwin.com. If member wish to retrieve password, login our web site, on right blank there’s a forgot password link, click and fill in particular details, password will reset and send to customer email.

MYR – Ringgit Malaysia

Funds may be deposited into your vxkwin.com member account using the following methods:

  • Local bank transfers

As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account – unless we specifically alert you in advance that the particular method you have requested carries an excess charge.

We vxkwin.com didn't accept any cheque. After the cheque cleared, we will refund it to you OR you can call the bank to cancel the cheque.

During bank working hours, it takes within 3-15 minute to process withdrawals.

Software and Gaming

No. Once we have accepted your bet, it cannot be cancelled and will be settled according to the Rules & Regulations governing our website. It is important that you are familiar with these rules.

Please check your anti-virus software’s “Security Level” setting. We recommend you to set it to “Recommended” level, not “High”.

Please check your internet connection status. If problem persists, please contact our customer service for assistance.

This may be due to temporary poor connection by your internet provider. As well, this may be related to your computer’s performance, please restart and try again. If the problem continues, please contact our customer service.

Sometimes it is caused by the internet connection or the upgrading or maintenance of the game server. If it relates to Live Blackjack, the table may be full, please try another table or add yourself to waiting list for the next available table.

Please contact our customer service for assistance.

Website

Probably the website has been blocked. Please contact our customer service to send you a new website URL to download the game.

Probably the website has been blocked. You have to ask your agent to send you a new website URL to download the game.

SERVICE ADVANTAGES

Deposit

Average time: 3 min

Withdrawal

Average time: 5 min